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Home appliances

Sub-Zero

4owners with an opinion
75%of verdicts positive
3/1positive/negative since 2024
0happy after 3+ years

Praised for reliability and value.

Where people moved

What owners wrote

Likes it
I'm not sure about that. The issue that I'm having is that if I could spend $10,000 and not have fridge issues for 10, 15, 20 years I might be tempted. The problem is that there might be problems with the equipment or problems caused by the installer. A few years ago, we ended up replacing a Sub-Zero fridge (27 years old) with another one because the repair bills were mounting. Because of the way the previous owner did the kitchen, using any other kind of fridge other than the 2' deep, 7' high kind would have involved remodeling. It wasn't quite $10k but it was close. At our new house, we had a repairman fix the ice maker in our current fridge. It's 17 years old and could have come off the floor at Best Buy or Home Depot (NOT a Sub-Zero, in other words) but he recommended keeping it until it failed because the quality of current appliances is not as good. Our water heater is going to need to be replaced because it's 17 years old and showing signs that it's getting too old. I want a heat pump water heater because the gas water heater is the only gas-powered appliance we have. Trying to assess reviews of heat pump water heaters and of the local plumbing companies is not fun.
Likes it
My first home (~2010) had no fridge so I bought a new Samsung it was about $3k, nothing smart about it, it just looked nice and had a freezer at bottom and an ice dispenser on the door. Within the next 3-5 years I had spent another $3-5k on repairs and eventual replacement with another similar looking/capable fridge by another similar manufacturer. It followed same similar timeline to its end. The ROI and reduced hassle factor of just buying a Subzero made sense for me on the third fridge. I know several people that have 30 year old ones that just don’t fail. So far so good but we’ll see how it lasts.
Doesn’t like it
We had a kitchen redone with all "top-end" applicances. Sub-Zero fridge, wolf stove, Miele speed oven, etc. They are the most unreliable bunch of appliances I've ever owned, came out-of-the-box with defects. The Miele oven failed _on_. I noticed it was hot when I walked by it one day, even thought the controls were all off. It took a call to the US Consumer Product Safety Commission to get it fixed (and yes, they were very interested).
Likes itHasn’t owned it
As I recall GE is also one of the few/only brands that operates its own service business. I will also point out that the way inflation has tended to work is that you can still buy high quality appliances and other consumer products (e.g., tailored clothes and built-to-last leather shoes), but when you do the inflation math you have to spend a lot to get the equivalent product from decades ago. In other words, the same quality products generally still exist, the real issue is that a bunch of low price products that didn’t used to exist now do, and average people didn’t own as much stuff as they do now. If you buy a $2500 Speed Queen or a $10,000 Sub-Zero you’re getting the kind of quality and repairability that used to exist in more appliances. But when it comes to a $500 washing machine or dryer, when you adjust for inflation that product did not exist 40 years ago. The other thing I’ve heard about this issue is that the mid-range consumer luxury type stuff is the segment to avoid: built cheaply but with a lot of features that fail and a high cost. E.g., Samsung refrigerators with touch screens on them. You’ll notice that most true luxury built-in brands don’t have a laundry list of gimmick features.
Recommends itHasn’t owned it
Buy a refrigerator without an ice maker or any "features." Most refrigerator reliability issues stem from these extra features. Compressors (the core component actually responsible for cooling the freezer and fridge) are going to fail at about the same rate across brands and models, from a bottom of the line whirlpool to top of the line Miele or kitchen aid. Compressor failure is not common. A basic fridge like this will last you a long time: https://www.costco.com/whirlpool-20-cu.-ft.-top-freezer-refr... If you really want all the reliability money can buy, buy a subzero fridge. But you're paying 10x for the same functionality (unless you really need extremely stable temperatures).
Likes itHasn’t owned it
It sounds more like OP didn’t do research on which brands and models are good/reliable. On top of that, with scratch and dent, you do get what you pay for at some point. If an appliance is visibly damaged you don’t know what happened to it: could have been dropped, hit with a truck, returned due to problems/abuse, etc. When physical damage is involved you don’t know if it can exacerbate a design weakness, loosen some screws, whatever you might dream up. I get it, a lot of appliances are cheap shit that aren’t “built like they used to.” But also, nobody twisted OP’s arm to buy a fridge with an LCD touch screen. Here’s another thing: good, built-to-last-decades appliances exist and just cost a lot because that’s what they cost to produce. We can’t really blame appliance manufacturers for either the decline of American purchasing power and/or the change in consumer preferences toward shopping on price and nothing else. You can buy a tank of a washing machine like a Speed Queen but you also get into it knowing you’re paying three or four times the cost of an equivalent shit box. And here’s the thing, if the shit box goes for 6 years without repair/replacement and the Speed Queen lasts 20, congratulations, the shit box wins on TCO. On top of that, your money can sit in your bank account or be used for something else instead of being paid up front for the appliance. It’s the same deal with refrigerators like Sub-Zero. I talked to an appliance technician who told me all the luxury b…